General automotive
General Automotive Solutions 269k Calls? Return On Wheels?
A 30-second improvement in technician dispatch can save a fleet $10,000 each month, and Rafid Automotive’s 2.5-minute average response proves that scale drives measurable ROI. In 2025 the company handled 269,000 service calls, blending AI queueing with human expertise to cut downtime and boost customer retention.